Job Information
Level 2 Microsoft Windows Systems Administrator
38 Days Ago
Job Category: Computer/IT
Job Type: Full-Time
Posted: 2021-01-20
Job Status
Start Publishing: 2021-02-10
Stop Publishing: 2021-03-05
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$45,000 - $55,000 a year - Full-time, Permanent

Systems Administrator (Level 2)

Reports to: Service Manager

General Summary:

Level 2 System Administrators are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, you should be prompt, polite and know the importance of communicating with clients and colleagues in a professional manner. The pace and demands in this environment are usually much greater than an "in-house" position. You should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange/Office 365, VPN's, firewalls, backup systems and more.

Position Responsibilities:

  • Configuration and deployment of new computers
  • Hardware installation
  • Documentation of Client Networks
  • Small Projects
  • Installation of client software
  • Adding email to a client’s phone
  • Assist Sr. Technicians on Larger projects
  • Configuration, installation and troubleshooting Microsoft Office
  • Understanding of and ability to install computer hardware such as RAM
  • Configuring and troubleshooting Microsoft server and desktop operating systems
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals



Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop and server operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers, firewalls and wireless access points
  • Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DHCP and DNS services

Credentials and Working Experience:

  • You will have a minimum of two to four years of work experience in IT, preferably in a helpdesk role
  • Minimum of 2 – 4 years experience with Windows server and desktop operating systems
  • Minimum of 2 – 4 years experience – Cisco Switching, VLAN, Routing, Firewalling Support
  • Minimum of 2 - 4 years experience - Server Hardware Support
  • Minimum of 2 – 4 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support


  • Must have a valid Full G Canadian driver’s license
  • Must have a roadworthy car
  • Ability to work occasional evening and weekends
  • Part of an on-call rotation


  • Be fluent in French and English

Expected Start Date: 2021-02-15

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year


  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home


  • 8-hour shift
  • Day shift
  • Monday to Friday
  • On-call


  • Microsoft Windows Server: 3 years (Required)
  • Microsoft Windows Desktop: 3 years (Required)
  • Network Administration: 3 years (Required)


  • Ottawa, ON (Required)


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