In-TAC’s courses are engaging and include practical applications of training material to ensure the learned skills carry over into the workplace. We appoint national industry experts to teach their classes, and the modules are all relevant to industry shifts. We now offer nine courses suitable for any business’s needs, including Agile, Sales, Cybersecurity and Diversity training.
Most of our courses are customizable. All of In-TAC’s training courses are subsidized 80% by the Government of Ontario, for Ontario
Workplace – Communications & Diversity
Target audience: All organizational employees
Course description:
Introduction to Canadian workplace culture and communication and the nuances
Learn how to work with difficult people, communicate effectively with management and coworkers
Learn how to handle conflicts and ambiguity at work
Learn how to identify and address unconscious bias in the workplace
How to work collaboratively in and create a diverse and inclusive environment
Duration: 30 hours (10 weeks in total)
Format: Facilitated Webinar
Next Classes:
September 17th, 2020 – 3 hours per week (9 am to 12 pm)
September 18th, 2020 – 3 hours per week (9 am to 12 pm)
Agile Scrum 101
Target audience: Software Engineer, Product Manager, Project Manager, Team Leader, Business Analyst, Development team member, Testers etc.
Course description:
Introduction to the Agile Spectrum and the Agile Manifesto
Walk through the Scrum Framework
Explore Scrum Roles and Story Mapping
Introduction to Establishing Predictability & Iterative & Incremental Delivery
Duration: 2 days
Format: Facilitated Webinar
Next Classes:
October 13th & 14th, 2020 – 8:30 am to 4:30 pm
Agile Leadership
Target audience: Scrum Masters, product owners, project managers, team lead
Course description:
Introduction to Agile Compass – What makes an agile organization
Overview of the most used agile methodologies
Choosing the right tool/methodology for the agile leaders
Understanding value and introduction on 5 stages of planning
Introduction on problem first continuous improvement (Simple Continuous Improvement)
How to benchmark the growth of your agile teams
Explore how to implement agile leader action plan
Duration: 8 hours
Format: Facilitated Webinar
Next Class: TBD
Cybersecurity Awareness
Target audience: All the organizational staff
Course description:
Overview of Threat Actor types and tactics including State Sponsored, Organized Crime
Introduction to Data protection and defensive posturing and best practices
Introduction to Cloud services and security best practices
Duration: 8 hours
Format: Facilitated Webinar
Next Class: TBD
Cybersecurity Fundamentals
Target audience: ICT professionals such as Program / Project Managers, Business Intelligence / Architects / Managers / Analyst; Software Developers / Testers; Web Developers / Designers/ Engineers / Technologists / Technicians; Database / Developers / Administrators; Network / Architects / Engineers / Administrators.
Course description:
Overview of Threat Actor types and tactics including State Sponsored, Organized Crime, Hacktivist, Script Kiddies, Black Hats, White Hats and Grey Hats
Analysis of Threat Actor technical capabilities and tools including Zero Day, Vulnerabilities, Exploits, Adware, Botnets, Code Injection, Crypto minning, DDOS, Ransomware, Spyware, Password Cracking and Spyware Man-in-the-Middle attacks
Introduction to Data protection and defensive posturing, including Host Security, OS and Server Hardening, Patch Management, User Data Protection and best practices
Introduction to Cloud services and security best practices
Walk through of The NIST Cybersecurity Framework
Duration: 15 hours (3 hours per class)
Format: Facilitated Webinar
Next Classes:
September 9th, 11th, 16th, 18th & 23rd, 2020 (9 am to 12 pm)
Tech Support / Customer Service
Target audience: Service desk agents, tech support representatives, service desk engineers, field engineers, and anyone who provides technical support to internal or external customers
Course description:
Introduction to why customer service and tech support are important
Explore how to provide more efficient and effective customer support
Explore how to communicate more effectively with non-technical end users, understanding the importance of customer service and tech support
Explore how to deal with difficult customers and turn complaints to opportunities
Explain how to manage customer expectations and priorities
Learn how to make Customer Service Excellence a habit in daily work
Duration: 2 days
Format: Facilitated Webinar
Next Class: TBD