Contact for registration

shaw.quan@in-tac.ca  1 (613) 710-1264

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This project is funded by the Government of Ontario.

In-TAC’s courses are engaging and include practical applications of training material to ensure the learned skills carry over into the workplace. We appoint national industry experts to teach our classes, and the modules are all relevant to industry shifts. We now offer nine courses suitable for any business’s needs, including Agile*, Customer Service/Tech Support*, Cybersecurity*, Jira*, AUTOSAR and Diversity* training.

*Customizable for private classes

All of In-TAC’s training courses are 80% subsidized by the Government of Ontario.**

**For Ontario residents only

Communication and Diversity Training

Ideal for all organizational employees.

Format: Facilitated Webinar

This course introduces you to Canadian workplace culture and diversity and the nuances that occur within each category. Through the course, you will learn how to work with difficult people, communicate effectively with management to get what you want and how to work in and create a diverse and inclusive environment. You will gain knowledge and insight into what it means to work in an inclusive environment, and you will have the opportunity to use and apply these best practices.*

Upcoming classes: Dates available early 2021

*Customization for businesses available

Agile Scrum 101

Target audience: Software Engineer, Product Manager, Project Manager, Team Leader, Business Analyst, Development Teams, Testers etc.

Format: Facilitated Webinar

While most often applied to software development, Scrum is a clear, concise framework that is ideal for start-ups and businesses where the work process and or product is not clearly defined and subject to change. Scrum 101 teaches how to emphasize effective communication, comprehensive documentation, customer collaboration and responding to change over following a plan.

Next Classes: January 2021 (dates coming soon)

Introduction to Agile Leadership

Target audience: Scrum Masters, Product Owners, Project Managers, Team Leaders and Future Leaders.

Format: Facilitated Webinar

The leader in training will learn how to handle a wide range of circumstances, especially new, changing and ambiguous situations. We focus on four methodologies that have the ability (and agility) to operate in any circumstance.

Developing and maintaining this right environment is often hard work. Focus on culture, ownership, mindset, feedback and long-term goals.

Leaders will learn Scrum, Kanban, C.I. and Waterfall project management methodologies and principles

Next Class: February 2021 (Date coming soon)

Cybersecurity Awareness

Target audience: All Organizational Staff

Format: Facilitated Webinar

Bringing an important new perspective in the protection of organizational information and technical assets, course attendees will gain a greater awareness of compliance and liability in regards to information protection and privacy.

Participants will help their organization detect and prevent information breaches on corporate networks, devices, applications and cloud services.

Next Class: December 11th, 2020

Cybersecurity Fundamentals

Target audience: All IT professionals

Format: Facilitated Webinar

Bringing an important new perspective in the protection of organizational information and technical asset, participants will need to have a technical background. Course attendees will gain a greater awareness of compliance and liability in regards to information protection and privacy.
As an outcome, they will help their organization detect and prevent information breaches on corporate networks, devices, applications and cloud services.

Next Classes: Early 2021

Tech Support / Customer Service

Target Audience: Service desk agents, tech support representatives, service desk engineers, field engineers, and anyone who provides technical support to internal or external customers

Format: Facilitated Webinar

Based on offering customer service and technical support over the phone to current or potential customers. The course will train people in formal business phone etiquette, prospecting callers, handling difficult customers and how to effectively and calmly offer technical support to customers over the phone. This course examines why customer service is so challenging and how to better control calls. As an additional bonus, this course ends with a lesson examining performance and an analysis of benchmarking and SMART goals and how to use them to increase results. Though the content was created for services and support offered by phone, the techniques considered may be adapted to a face-to-face environment as well. This program will increase professionalism, confidence, and customer satisfaction.

Next Class: *Private Classes Only